Sustainability Overview

Raffles Medical Group (RMG) is a leading integrated private healthcare provider in the region, providing comprehensive services from primary to tertiary care. It is also the first in Asia to join the Mayo Clinic Care Network.

The Board believes that this report provides a reasonable and transparent presentation of the Company’s strategy and of its environmental, social and governance (ESG) performance. The report is Raffles Medical Group’s inaugural Sustainability Report and recounts the Group’s activities for the year 2017. The report has been prepared in conformance with the Global Reporting Initiative (GRI) Standards: Core option, the latest set of standards issued by the GRI Global Sustainability Standards Board (GSSB). Please refer to the GRI Disclosure Index.

The report covers the ESG performance of all business divisions and subsidiaries under RMG. Information presented in the report is extracted from primary internal records and documents to ensure accuracy using internationally accepted measurement units.

We begin the reporting cycle with a review of the material aspects and their boundaries. Priority issues are given extra attention and reflect business environment changes, stakeholder’s feedback and sustainability trends.


Continuously Creating Economic Values to Our Stakeholders

RMG is committed to continuously create direct and indirect economic values for our stakeholders including patients, staff, investors, the community and the environment.

Through our business polices and operations, RMG:

  • Delivers financial returns to the investors;
  • Supports infrastructure through taxes and other payments to the government; and
  • Contributes to the local economics and communities by creating jobs, generating income and transferring efficiency gains.

Reducing Our Environmental Footprint and Energy Cost

Singapore is a small country with limited water sources and has to rely on purchasing water supply from neighbouring country. RMG is aware of the importance to conserve water as a part of our continuous effort to help the nation. In an effort to reduce our environmental footprint and reduce energy cost, RMG endeavours to reduce its impact on the environment by:

  • Conducting audits and taking corrective actions to reduce any adverse environmental impact;
  • Promoting the efficient use of resources and energy; and
  • Continually improving the management of our surrounding environment.

Delivering Safe, Effective, Timely and Patient-centred Care

Being “your trusted partner for health” is RMG’s working ethos to ensure best outcomes, providing good value for patients, clients and the community. Our group practice model allows healthcare professionals to have a seamless coordination across the continuum to deliver safe, effective, timely and patient-centred care.

The multi-disciplinary set-up forces our nurses to be versatile and adapt to the demanding care needs. Hence, training programs have to be rigorous and must commensurate with the care demands and needs.


Caring As One

We want to be an employer of choice. The ability to continuously attract, retain and develop talent is key to our success. Our core values of compassion, commitment, excellence, team-based care and value (CCETV) underpin how we do business. Each member of our medical, clinical, administrative and support teams brings a level of experience, expertise and commitment to patient care that is unmatched in our industry.


Being Socially Responsible

RMG strives to be a good corporate citizen and has developed various corporate social responsibility (CSR) over the years. We have also provided a wide range of scholarships and sponsorships for both pre-service and in-service staff.

As a responsible and a leading provider of integrated healthcare services, the Group is committed to work closely with government agencies and regulators to comply with the statutory and regulatory requirements in the regions that the Group operates.