Corporate Social Responsibility

CSRRaffles Medical Group (RMG) is committed to business policies and operations that reflect the interests of its stakeholders including investors, customers, employees, the community and the environment.

The Group emphasises continuous improvement in its Corporate Social Responsibility (CSR) strategy, encouraging its business partners to strive for matching performance, acting in a socially responsible way, continually improving its performance and meeting all relevant legislations, and encouraging staff to be mindful of the effect of their actions on any natural resource.
The Group shares and declares information on personal and corporate conflicts of interest and seeks guidance, where necessary, from higher authority before acting. It is committed to ensuring that business is conducted in all respects according to rigorous ethical, professional and legal standards. All the laws that regulate and apply will be complied with.

All groups and individuals with whom it has a business relationship will be treated in a fair, open and respectful manner. Competition will be reasonable and based upon the quality, value and integrity of the products and services being supplied.

Feedback on performance will be actively sought, and the Group continually reviews all activities to ensure that best practice is observed at all times. It allows patients and vendors to give feedback on its performance and ensures that all comments are analysed, responded to and where appropriate, acted upon. In addition, action plans will be developed to ensure continuous improvement is achieved.
As a healthcare organisation, RMG aims to provide and maintain a safe and healthy work environment for its employees in compliance with legislative requirements. It is committed to:
  • Comply with all statutory safety and health requirements, and other existing standards and guidelines.
  • Eliminate hazards or adopt reasonably practicable means to reduce the risk of injury to its employees to an acceptable level.
  • Seek involvement of various stakeholders to effectively implement Workplace Safety and Health Policy objectives.
  • Continual improvement through on-going review of Workplace Safety and Health mechanisms.
  • Provide adequate resources to ensure compliance to Workplace Safety and Health Regulations.


RMG endeavours to reduce its impact on the environment by:
  • Conducting audits and taking corrective actions to reduce adverse environmental impact.
  • Promoting the efficient use of resources and energy.
  • Continually improving the management of our surrounding environment.


As a responsible corporate citizen and in its bid to care for the environment it operates in, Raffles Hospital is progressively changing lightings in the hospital to energy saving bulbs and tubes progressively. These energy saving lights provide the same lux density so vision capability is not compromised. It is estimated that led to a reduction of 30,000 KW in energy consumption every month has been achieved. In addition, Raffles Hospital switches off unused air conditioning units for floors which are unoccupied during the night and on weekends. The Group endeavours to ensure that business operations comply with all applicable environmental, legal, health and safety requirements. The Group works closely with the Workplace Safety and Health Council, Singapore Civil Defence Force, Public Utilities Board, National Environment Agency and other relevant authorities to adopt the best practices for environment sustainability.
The Group aims to eliminate discrimination on any grounds and promotes equal opportunities and a fair working environment.

The Group adopts a human resources policy that combines a role-based system that grades individual employees based on the extent of their roles, with a performance-based approach to evaluation and compensation based on outcomes of job performance within their roles.

The Group respects the right of employees to adhere to normal or agreed working hours in accordance with Company Policy established in compliance with the laws and regulations.
The Group will ensure that its employees uphold professional standards and workplace standards and behaviours consistent with the Company’s requirements.

It is committed to working against corruption in all its forms, including extortion and bribery.
The Group works with vendors to help it achieve its policy aspirations in the delivery of products and services. To this end, it encourages vendors to adopt responsible business policies and practices for mutual benefit.

The Group is committed to ensuring that the welfare of workers and labour conditions within its supply chain meet or exceed recognised standards. Where necessary, it will exert procurement pressure to ensure that all its vendors behave in a socially responsible way. This includes environmentally-friendly products and making sure that workers are treated properly.
CSR-02Bursary Awards
The RMG Bursary was introduced in 2011 to provide financial assistance to employees for their children’s education as access to a good education allows their children a head start in life and career. Since then, a total of 13 bursaries had been awarded.


RMG grooms and nurtures dedicated individuals with the interest to pursue a career in healthcare. To this end, the Raffles Medical Group Scholarship aims to award 35 scholarships over 5 years to promising students who wish to pursue nursing, pharmacy, biomedical sciences, accountancy and business management courses. $2.1 million was set aside for the scholarship programme that started out in 2012. In the first year, five scholarships were awarded to the first batch of RMG scholars from universities. An additional eight scholarships were awarded in 2013 and five in 2014.