Employee Assistance Programme (EAP)

The Employee Assistance Programme (EAP) is a workplace-focused programme that assists with identification and resolution of employee concerns which affect or may affect staff performance and productivity.

Raffles Counselling Centre, which is staffed by a multi-disciplinary mental health team with expertise in psychiatry, psychology, family and paediatric/adolescent mental health therapists, offer the EAP for companies to help their employees get insights on their emotional well-being and develop constructive and healthy coping skills to increase their mental resilience in both their work and personal life.

Companies invest significant amounts of time and money in their workforce. It would make sense to protect this investment by supporting employees and demonstrating commitment towards them.


Objectives of EAP

  1. To help staff better understand their emotional well-being and its associations to other difficulties.
  2. Staff has an avenue whereby he/she can gain more insight into their current emotional state and how to obtain relevant help or treatment.
  3. Provide a referral service to staff for further follow-up such as face-to-face counselling, assessment or consultation with a psychiatrist or other medical interventions, if necessary.

Benefits of EAP For Businesses

There are a great many benefits to be gained by implementing EAP, and they are:

  • Enhance performance and productivity
  • Achieve optimum levels of workforce efficiency
  • Reduce healthcare costs
  • Reduce absenteeism
  • Improve attraction and retention of talent
  • Improve health and well-being of employees
  • Improve customer satisfaction
  • Assistance for organisational change
  • Promotes a positive company image


Employee concerns typically include but are not limited to the following:

Work-Related Matters

  • Work demands or stress due to rapid expansion or globalisation, downsizing or retrenchment, mergers and acquisitions, escalating customer expectations, and requirements for increased productivity and capacity.
  • Working relationships, harassment and bullying.
  • Work-life balance.
  • Fairness at work, interaction with superiors.

Personal Matters

  • Personal conflict issues
  • Health concerns
  • Relationship and family issues
  • Financial concerns
  • Legal issues
  • Traumatic events
  • Bereavement and loss
  • Addictions to alcohol, drugs and other related issues

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